Returns & Exchanges Policy

At Atlas Equine, we want you and your horse to feel supported and confident in your purchase.

If something isn’t quite right, please reach out — we're here to help.

Damaged or Faulty Products

If your Atlas Massager arrives damaged or proves to be faulty:

Please email us within 7 days of delivery at info@atlasequinemassager.com
Include your order number, a brief description, and clear photos of the issue
We will assess the situation and work with you towards a prompt solution — which may include a replacement under our One-Year Limited Warranty

Please note: We cannot process claims for damage reported beyond 7 days after delivery unless covered under the warranty.

Change of Mind

Due to the nature of the product and for hygiene reasons, we are unable to accept returns for change of mind, unless required by consumer law. Please choose carefully, and feel free to contact us if you have questions before purchasing.

Exchanges

If you ordered the wrong item or would like to swap for a different model or colour, we may be able to offer an exchange — as long as:

The product is unused and in its original packaging
You contact us within 7 days of receiving it
You cover the cost of returning the original item and shipping the replacement

Exchanges must be for an item of equal or greater value - if the new item is more, you’ll just need to pay the difference.

Returns Process

If a return is approved:

Goods must be returned unused, in original packaging, and with all accessories and instructions
Proof of purchase (receipt or invoice) is required
Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty

Once received and inspected, we’ll notify you via email regarding your replacement or resolution.

Important Notes

This policy applies only to purchases made directly from Atlas Equine or our authorised retailers
If you purchased from a stockist, please contact them directly for returns
We cannot accept returns on second-hand products

Questions?

If you’re unsure whether your situation qualifies, just reach out — we’re happy to guide you.

📧 info@atlasequinemassager.com
📍 Atlas HQ — 875 State Highway 30, Rotoiti, Rotorua 3074. Aotearoa/New Zealand
📞 +64 27 723 4326