Shipping Policy

Thank you for shopping with Atlas Equine Cranial Massager! Below is our shipping policy to help you understand how and when you'll receive your order.

Order Processing Time

All orders are processed within 2 to 30 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping (New Zealand)

Shipping Rates: Shipping charges are calculated at checkout. Most locations in New Zealand qualify for free shipping.
Free Local Delivery: Available within Rotorua. We’ll contact you to arrange a suitable delivery time.
In-Store Pickup:
You may choose free local pickup from Atlas HQ in Rotorua. After selecting this option at checkout, your order will be ready within 2 to 14 business days.
We'll notify you via email when your order is ready, along with pickup instructions.
Please bring your order confirmation email when collecting your item.

International Shipping

We currently ship to the following countries:

Australia
USA
Canada
United Kingdom

Note: Your order may be subject to import duties, taxes, or customs fees, including VAT, once the shipment reaches your destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within a reasonable time after shipping confirmation, please contact us at info@atlasequinemassage.com with your name and order number, and we will investigate for you.

Refunds, Returns & Exchanges

If your order arrives damaged or defective, please email us at info@atlasequinemassager.com as soon as possible. Include your order number and a photo of the item's condition. We handle these issues on a case-by-case basis and will do our best to find a satisfactory solution.

Warranty

Each Atlas Equine Cranial Massager includes a one-year warranty against defects in materials or workmanship. This does not cover damage caused by misuse or normal wear and tear.

For a full warranty click here

If you have questions, feel free to contact us at info@atlasequinemassagercom.