FAQs

How long should I leave it on?
About 15 minutes is generally enough for most horses.
But we always recommend reading your horse -  some will let you know they’re done sooner, and others may enjoy a little longer.

You can simply place the Atlas on the horse for passive use, or go deeper and use it as part of a bodywork conversation. Visit our YouTube channel for guided videos on this process.

How do I recharge it?
The Atlas runs on 3x AA batteries.

To replace them: unzip the cover, lift the top panel to reveal the battery box, then use a small screwdriver to open the waterproof case.

How long do the batteries last?
It depends on how often you use it:

  • For 1–2 horses, expect around a month of use

  • For professional or multi-horse use, around 5–7 days

Tip: keep a spare set of AAs handy if you're using it daily.

When should I use it?
Anytime your horse would benefit from a reset.

Many riders love using the Atlas before rides to soften and focus the mind. Others use it after exercise to encourage relaxation and recovery.

You can also use it on rest days, travel days, or simply when your horse seems out of balance.

How do I introduce it to a sensitive horse?
Take it slow and stay present.

Start by placing the Atlas lower on the neck, and gradually move toward the poll. This may happen in one session or several - let the horse guide the process.

For highly sensitive horses, you can even begin off the body - the vibrational field alone can begin releasing tension and stored trauma.

We cover this gentle approach in our video series.

Can I return or exchange my Atlas?
We don’t offer returns for change of mind, but if your Atlas arrives damaged or develops a fault, we’ll work with you to resolve it.

Exchanges are available for unused products within 7 days — you’ll just need to cover shipping. See our full Returns & Exchanges Policy for details.

Is the Atlas covered by warranty?
Yes — your Atlas is covered by a One-Year Limited Warranty against defects in materials or workmanship.

You can read the full warranty here, or contact us directly if something doesn’t seem right.

Still have questions?
We’re here to help. Just email us at info@atlasequinemassager.com and we’ll get back to you as soon as we can.