For customers in New Zealand, Australia, the United Kingdom, and the United States, our goods come with guarantees under the applicable consumer protection laws, including the:
This warranty operates in addition to your rights under these laws — it doesn’t override or limit them.
Atlas Equine products are made with high-quality components and care. In the unlikely event that your massager proves to be faulty due to a manufacturing defect or material failure, we offer a replacement within:
We will replace the product at our expense, subject to the conditions outlined below.
This warranty does not apply to:
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Damage caused by misuse, improper handling, or failure to follow the instructions
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Any unauthorised alterations, repairs, or attachments
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Accidents, drops, or damage in transit after delivery
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Environmental exposure (e.g., excessive heat, water, or dust)
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Normal wear and tear including scratches, cosmetic blemishes, fading, or minor imperfections
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Situations where the product does not meet expectations based on the individual response of an animal
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Second-hand purchases or items not purchased through an authorised Atlas Equine supplier
This warranty is limited to replacement only. It does not include refunds, indirect losses, or consequential damages - including injury to persons, animals, or property.
Even if an issue falls outside the scope of this warranty, we may still offer a solution at our discretion.
This warranty only applies to purchases made through Atlas Equine or an authorised stockist.
To make a claim, please:
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Contact info@atlasequinemassager.com
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Include:
Once approved:
Atlas Equine Cranial Massager
875 State Highway 30, Rotoiti. Rotorua 3074. Aotearoa/New Zealand
Phone: 027 723 4326
Email: info@atlasequinemassager.com
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